All items are manufactured and dispatched from our facility within 3 to 7 business days from the moment of purchase. Following that, standard shipping times will be applicable. Access the tracking details in your confirmation email to observe your shipping particulars and lead time. For international orders, deliveries might require more time due to customs regulations within your country. Please reach out to us at: Mail: support@cherrycatshop.com if your order doesn’t arrive within the anticipated lead time.

You can monitor your order’s status by clicking on the tracking details link provided in your shipping confirmation email (sent when your product ships). Additionally, you can simply enter your order number in the ‘track packages’ link listed within the contact section on our website.

We welcome all major credit and debit cards, including Visa and MasterCard.

No, we do not accept them.

At the moment, we only offer shipping to the USA.

The pricing will depend on your country of residence and the quantity of items you are purchasing. To obtain precise pricing, click “Buy it now” and input your address before finalizing the checkout process.

Please get in touch with us to report the problem you’re encountering so we can rectify it promptly.

Please contact us with details about the error you’re facing so we can resolve it as soon as possible.

If you discover the error before the item enters production, please contact us immediately. We can make the change in such cases. Remember, we strive to dispatch your product as swiftly as possible, so act promptly!

If the mistake is caught prior to production, please contact us immediately. We can adjust the size in such instances. Remember, we aim to ship your product without delay, so quick action is essential!

If the error is detected before the item is shipped, please contact us immediately. We can make the necessary amendments. Otherwise, we will need to wait until the item is returned to us.

To initiate a return on cherrycatshop.com, kindly follow the instructions below within 30 days of receiving the delivery. Pack the items securely in the original packaging that accompanied the merchandise. All handbags must be returned in their original condition. If the received handbag is damaged, please contact Customer Service.

For product exchanges, please contact us via Mail: support@cherrycatshop.com and we will facilitate the exchange. A $20 restocking fee may be applicable.

What if the item was marked as “Returned to Sender”?

If your order is labeled as “undeliverable” and subsequently returned to us, we will re-ship the package to you without any additional charges.

In the event that your item exhibits defects or errors attributable to us, we will replace it at no extra cost. The damaged product need not be returned. If replacement isn’t feasible due to inventory constraints, we will either refund you or dispatch a comparable item of your choosing.

We highly recommend reviewing the washing instructions provided on the packing slip of your product. The designs are engineered to endure through numerous proper washes. However, they may not withstand mistreatment. If you believe your product is faulty, please contact us at: support@cherrycatshop.com.

If this situation arises, we sincerely apologize. Kindly email us at Mail: support@cherrycatshop.com and provide your order number along with the details of the error. We will rectify the situation and cover all expenses associated with ensuring you receive the correct product. We will dispatch a replacement product and cover the shipping cost for returning the incorrect one to us. We are only human and mistakes can happen. Rest assured, we will promptly address the issue!