Brand: Quoya
Features:
- 【NEW MODEL AVAILABLE- Search: 'Quoya QL600'. Upgraded motor, track, ceiling clip】Quoya electric curtain tracks are perfect for hard to reach or heavy curtains. A drapery system that can be controlled remotely. Imagine waking up the natural way by setting a scheduled opening with your curtains. Alternatively, synchronisation with local sunset and sunrise times creates a true automated curtain system. (NOTE: Does NOT work with eyelet, grommet, ring curtains)
- 【FIT FOR ALL】Our customizable tracks can fit any window size up to up to 275 inches. Simple connection system, sawing/special tools NOT needed. Ceiling brackets and wall brackets included for every type of installation. You can guarantee a direct connection to a power outlet with our extra long motor wire of 3 metres (US/USA 3 Pin Plug). All installation accessories included for one way(Side to Side) and two way(Center to Sides) open system.
- 【VIP CUSTOMER SERVICE】Full 24/7 Customer Support available via text/phone/email/Facebook Messenger/whatsApp. All our products come with a 3 year warranty for a complete peace of mind.
- 【8 SMART FUNCTIONS】1)Touch motion activation 2)Powercut overdrive 3)Schedule setting 4)Sunset and sunrise automation 5)App control 6)Remote control 7) Works with Alexa, Google, Home Assistant(Uses Tuya/SmartLife APP- No Hub required)
- 【INSTALLATION PROMISE】Our installation videos will guide you step by step to ensure a smooth installation. Our wealth of 16+ videos will show you how to optimise your curtains from setting a schedule to setting up voice control. Make sure you contact us for FULL access. Still worried? Contact Quoya customer support if installation is unsuccessful, we will send you replacement parts or provide instant refund.
- 【QL500 FEATURES】QL500 Pro: -Easy clip on ceiling brackets -Fixed Wall brackets included -Can customise end opening position. i.e. it does not open right to the end of the track. QL500 Con: -Track joiners are on show -Not coated- Aluminium colour
- 【AT5810 FEATURES】AT5810 Pro: -20% more powerful motor that QL500 motor. 20% quieter motor. -completely no show hidden track joiner. -Thin slimline ceiling brackets -White coated- white colour -Have a 63 channel advance remote controller. Can control 63 motors together and separately. AT5810 Con: -ceiling brackets are not clip on. -wall brackets not included. But the wall brackets purchased separately is adjustable. You can increase or decrease the distance of the track from the wall.
- 【QL600 FEATURES】QL600 Pro: -Everything same as AT5810 with added clip on ceiling brackets. Mounting and dismounting is much easier. Also a fully hidden design. The ceiling bracket is the same width as the track which means when installed, it will not be on show.
Binding: Tools & Home Improvement
model number: QL500
Part Number: QL500
Details: Smart curtain track
EAN: 0782290129943
Package Dimensions: 42.5 x 13.3 x 9.5 inches
📦 Shipping Policy
Thank you for shopping with us! We strive to provide you with the best shopping experience. Below are the details of our shipping policy:
🚚 Processing Time:
- Orders are processed within 1-3 business days after payment confirmation.
- Once your order is placed, we will purchase the item from our supplier and ship it directly to your address.
📅 Shipping Time:
- Standard Shipping: 7-14 business days.
- Express Shipping: 7-9 business days (if available).
- Some remote areas may experience longer shipping times.
💰 Shipping Cost:
- Shipping costs are calculated at checkout based on the destination and weight of the package.
- Free shipping may be available for orders exceeding a specified amount (if applicable).
📦 Tracking Information:
- You will receive a confirmation email with tracking details once your order has been shipped.
- Please note that tracking information may take 1-2 business days to update.
🔄 Return Policy
We want you to be completely satisfied with your purchase. Please review our return policy below:
✅ Eligibility for Returns:
- Returns are accepted only for defective or incorrectly shipped items.
- Items must be returned within 30 days of delivery.
- The item must be in its original condition, unused, and with all original packaging and accessories.
🚫 Non-Returnable Items:
- Items that are not defective or incorrectly shipped are not eligible for return.
- Certain items, such as personal care products, perishables, customized items, or digital products, are non-returnable.
- Items marked as "Final Sale" cannot be returned.
🔄 Return Process:
- Contact our customer service team with your order number and details of the item you wish to return.
- If the item meets the return criteria, we will provide return instructions and the return shipping address.
📦 Return Shipping Costs:
- Customers are responsible for return shipping costs for defective or incorrectly shipped items.
💵 Refund Policy
✅ Refund Eligibility:
- Refunds will be issued once the returned item is received and inspected.
- If the item is in its original condition, a full refund will be processed to your original payment method.
⏳ Refund Timeframe:
- Refunds typically take 5-7 business days to process after the return is received.
⚠️ Partial Refunds:
- Items that are returned damaged, missing parts, or not in their original condition may be eligible for a partial refund.
❌ Order Cancellations:
- Orders can be canceled within 24 hours of placement. After this period, the order may already be in process and cannot be canceled.
🔁 Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide a replacement or full refund.
📩 Contact Us
If you have any questions about our Shipping, Return, or Refund policies, please contact us:
📧 Email: Ask@cherrycatshop.com
🕒 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We appreciate your business and look forward to serving you again! 💖
FAQs
How to buy a product?
1. How do I place an order on Cherrycatshop?
Follow these simple steps to buy a product on Cherrycatshop:
1️⃣ Browse Products – Visit Cherrycatshop and explore our collection.
2️⃣ Select Your Product – Click on the product you want to buy and choose size, color, or quantity (if applicable).
3️⃣ Add to Cart – Click the "Add to Cart" button. You can continue shopping or proceed to checkout.
4️⃣ Go to Checkout – Click on the cart icon (🛒) at the top right and select "Proceed to Checkout".
5️⃣ Enter Your Details – Fill in your shipping address and contact information.
6️⃣ Choose a Payment Method – Select your preferred payment method (Credit/Debit Card, PayPal, etc.).
7️⃣ Confirm & Pay – Review your order and click "Place Order" or "Pay Now".
8️⃣ Receive Confirmation – You will get an order confirmation email with tracking details once your order is shipped. 🚚
2. Do I need an account to buy?
🔹 No, you can checkout as a guest.
🔹 However, creating an account allows you to track orders, save shipping details, and get exclusive deals.
3. What payment methods are available?
Cherrycatshop accepts:
💳 Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
💰 PayPal, Apple Pay, Google Pay
🔄 Other local payment options (if available)
4. How do I track my order after purchase?
1️⃣ Log in to your Cherrycatshop account.
2️⃣ Go to "My Orders" to check your order status.
3️⃣ Once shipped, you will receive a tracking number via email.
You can also use our Track Order feature on the website.
5. Can I cancel or modify my order?
If your order hasn’t been processed yet, you may be able to cancel or modify it.
📧 Contact support immediately at Ask@cherrycatshop.com for assistance.
6. What if I need help with my order?
For any issues, feel free to contact our customer support team:
📧 Email: Ask@cherrycatshop.com
🔗 Start Shopping Now at Cherrycatshop! 🛍🚀
I am a new user. How should I start?
1. How do I create an account on Cherrycatshop?
Follow these steps to sign up:
1️⃣ Visit Cherrycatshop.
2️⃣ Click on the "Sign Up" or "Create Account" button.
3️⃣ Enter your name, email, and password.
4️⃣ Click "Register" and verify your email if required.
5️⃣ Your account is now ready! 🎉
2. Do I need an account to shop on Cherrycatshop?
No, you can check out as a guest. However, creating an account allows you to:
✅ Track your orders easily.
✅ Save your shipping details for faster checkout.
✅ Receive exclusive deals and promotions.
3. How do I place my first order?
1️⃣ Browse products and add items to your cart.
2️⃣ Click "Checkout" and enter your shipping details.
3️⃣ Choose a payment method (Credit Card, PayPal, etc.).
4️⃣ Confirm your order and make the payment.
5️⃣ You’ll receive an order confirmation email with tracking details. 🚚
4. What payment methods are available?
Cherrycatshop accepts:
💳 Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
💰 PayPal, Apple Pay, Google Pay
🔄 Other local payment options (if available)
5. How do I track my order?
1️⃣ Log in to your Cherrycatshop account.
2️⃣ Go to "My Orders" to view your order status.
3️⃣ Once shipped, you’ll receive a tracking number via email.
You can also track your order using the "Track My Order" section on our website.
6. What should I do if I need help?
If you have any issues, feel free to contact our customer support team:
📧 Email: Ask@cherrycatshop.com
🔗 Start Shopping Now at Cherrycatshop! 🛍🚀
Are my details secured?
1. Is my personal and payment information safe on Cherrycatshop?
Yes! At Cherrycatshop, we prioritize your privacy and security. Our website is powered by Shopify, which uses industry-standard SSL encryption to protect your personal and payment information.
2. How does Cherrycatshop protect my payment details?
When you make a payment, your credit card details are processed securely through Shopify’s Payment Gateway and are never stored on our servers. Shopify is PCI DSS Level 1 compliant, ensuring secure payment processing.
3. Does Cherrycatshop store my credit card information?
No, we do not store your credit card details. All transactions are securely processed through Shopify’s certified payment gateways to ensure maximum security.
4. How can I ensure my information stays safe?
To keep your account secure, we recommend:
✅ Using a strong password for your account.
✅ Never sharing your login credentials with anyone.
✅ Ensuring that you are shopping on our official website: https://cherrycatshop.com.
✅ Keeping your device and browser updated to the latest security standards.
5. What should I do if I suspect unauthorized activity on my account?
If you notice any suspicious activity on your Cherrycatshop account, please:
🚨 Change your password immediately.
🚨 Contact our customer support for assistance.
📧 Email: Ask@cherrycatshop.com
🔗 Shop Safely at Cherrycatshop! 🛍🔒
How Do I Make Payment by My Credit Card on Cherrycatshop ?
1. What payment methods does Cherrycatshop accept?
Cherrycatshop accepts major credit cards, including:
✅ Visa
✅ MasterCard
✅ American Express
✅ Discover
We also support alternative payment methods like PayPal, Apple Pay, and Google Pay.
2. How do I pay with my credit card?
Follow these steps to complete your purchase using a credit card:
1️⃣ Add items to your cart and click "Checkout".
2️⃣ Enter your shipping details and select a delivery method.
3️⃣ Choose "Credit Card" as your payment option.
4️⃣ Enter your card details, including:
Cardholder's name
Card number
Expiry date
CVV (security code on the back of your card)
5️⃣ Click "Pay Now" to complete your purchase.
6️⃣ You will receive an order confirmation via email once the payment is successful.
3. Is my credit card information secure?
Yes! Cherrycatshop uses Shopify's secure payment gateway with SSL encryption to protect your data. Your credit card information is never stored on our servers.
4. Why is my credit card payment failing?
If your payment is not going through, please check the following:
🔹 Ensure that your card details are entered correctly.
🔹 Make sure your card has sufficient balance.
🔹 Check if your bank has placed any restrictions on online purchases.
🔹 Contact your bank to verify if they have blocked the transaction.
If the issue persists, please contact our customer support at Ask@cherrycatshop.com.
5. Can I save my credit card details for future purchases?
Yes, Shopify allows you to securely save your payment details for faster checkout on your next order. You can manage saved payment methods under your account settings.
6. Will I receive an invoice for my payment?
Yes! Once your payment is successful, an order confirmation and invoice will be sent to your registered email.
7. What should I do if I get charged but don’t receive an order confirmation?
If you were charged but didn’t receive an order confirmation within 30 minutes, please:
✅ Check your spam/junk folder.
✅ Contact Cherrycatshop customer support with your payment details for verification.
📧 Email: Ask@cherrycatshop.com
🔗 Shop with Confidence at Cherrycatshop! 🛍💳🚀