I. General information:
– Multiple tracking numbers may be provided for the same order based on product type.
– If a packet is marked as “delivered” but the buyer claims they did not receive it, we can suggest options for contacting the carrier.
– Cancellation is not allowed once the order is in the “processing” stage. For changes in shipping address information, please contact us via email at support@cherrycatshop.com within 24 hours.

II. Shipping Service:
– Standard Shipping (Price $7.99): Estimated shipping time under normal conditions is 06 – 09 business days.
– Fast Shipping (Price $19.99) Estimated shipping time under normal conditions is 05 – 07 business days.

– In case there is a problem with the order during delivery, we will send email notifications to customers. Please reply within 3 business days. After 3 business days, we will not accept to process. All costs incurred to re-deliver the order stemming from the customer’s subjective error (Incorrect address input, Moving house) must be paid by the customer.

III. Replace and Refund Policies:
We offer replacements or refunds under the following circumstances:
– Wrong item/color/size/address sent or an obvious defective item caused by manufacturing.
– Lost packets during shipment.
– No new tracking updates within 07 business days.
– Delivery time exceeds 15 business days for standard shipping, 12 business days for express shipping.

IV. Proof Requirement to resolve cases:
– Package label verification to confirm it was sent by our factories.
– Clear picture or video in natural light focusing on the error.
– Measurement by the ruler for wrong size claims.
– Complaints must be submitted within 7 business days from the day the buyer received the packet (according to tracking information).

V. Replace and Refund not permitted:
– Incorrect shipping address/size/color provided by the customer.
– Complaints received after 7 working days (Calculated from the date the order was successfully delivered according to the order tracking number).
– Insignificant difference between the real item and mockup/design under the same light condition and device.
– Defective item caused by the buyer.
– Incorrect or incomplete shipping address information provided by the customer.
– Buyer refusal of the packet for personal reasons during normal shipment conditions.
– Shipment delays due to political movements, natural disasters, military issues, customs issues, or uncontrollable factors.
– If the packet status is “delivered” and the buyer complains of non-receipt, options for contacting the carrier can be provided.